Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Service Desk using the options provided.
Reportar um bug
Conte-nos sobre o problema que você está tendo
Required fields are marked with an asterisk*
{"xsrfToken":"eb86a1166f9540fc709f2e23bd546d0499a6026d_lout","branding":{"id":"8","key":"desk3","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","translations":{"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"português (Portugal)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-PT","userLanguageTag":"pt-PT","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"desk3","projectId":10242,"serviceDeskId":8,"name":"Service Desk","description":"<p>Welcome! You can raise a request for Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"86","name":"Ajuda / IT Help","descriptionHtml":"","callToAction":"Ajuda / IT Help","introHtml":"","icon":10466,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[16],"key":""},{"id":"83","name":"Alteração / Change","descriptionHtml":"","callToAction":"Alteração / Change","introHtml":"","icon":10507,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[16],"key":""},{"id":"87","name":"Melhoria / Improvement","descriptionHtml":"","callToAction":"Melhoria / Improvement","introHtml":"","icon":10539,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[16],"key":""},{"id":"84","name":"Nova funcionalidade / New feature","descriptionHtml":"","callToAction":"Nova funcionalidade / New feature","introHtml":"","icon":10535,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[16],"key":""},{"id":"88","name":"Reportar um bug","descriptionHtml":"","callToAction":"Reportar um bug","introHtml":"<p>Conte-nos sobre o problema que você está tendo</p>","icon":10545,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[16],"key":""},{"id":"85","name":"Tarefa / Task","descriptionHtml":"","callToAction":"Tarefa / Task","introHtml":"","icon":10469,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"Geral"}],"orderMapping":{"16":[83,84,85,86,87,88]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVDESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Portugal)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTNlNjE4Yi0xZjcwLTQzNWUtOGUzZi1hNzA3ZjRjYTg3NDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4NDIzNTYyODIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MTM3NDMwLCJuYmYiOjE3NzYxMzYyMzAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.X1LStXZMK8u3hPHlkAd7iGHgNJ4yATslkLcS6D0wHVA","targetCollection":"upload-user-collection-1842356282","endpointUrl":"https://api.media.atlassian.com","clientId":"e13e618b-1f70-435e-8e3f-a707f4ca8746","tokenDurationInMins":20}},"reqCreate":{"id":88,"projectId":10242,"issueType":{"id":"10004","name":"Bug"},"form":{"name":"Reportar um bug","descriptionHtml":"","callToAction":"Reportar um bug","intro":"<p>Conte-nos sobre o problema que você está tendo</p>","instructions":"","icon":10545,"iconUrl":"https://peakitpt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Confirmação de e-mail para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"Resuma o bug de modo breve.","descriptionHtml":"<p>Resuma o bug de modo breve.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Sintoma","description":"Por favor, informe detalhes sobre os problemas que você está tendo.","descriptionHtml":"<p>Por favor, informe detalhes sobre os problemas que você está tendo.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anexo","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/88","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/88","calendarParams":{"firstDay":1,"date":"2026-04-14T04:10:30+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTNlNjE4Yi0xZjcwLTQzNWUtOGUzZi1hNzA3ZjRjYTg3NDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4NDIzNTYyODIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MTM3NDMwLCJuYmYiOjE3NzYxMzYyMzAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.X1LStXZMK8u3hPHlkAd7iGHgNJ4yATslkLcS6D0wHVA","targetCollection":"upload-user-collection-1842356282","endpointUrl":"https://api.media.atlassian.com","clientId":"e13e618b-1f70-435e-8e3f-a707f4ca8746","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}